Returns & Exchanges
At Botané, we want your home to be a sanctuary, which is why we offer a 30-day return policy on all our botanical-inspired decor and furnishings. If a piece doesn't perfectly complement your space, we are here to help you find the right fit or provide a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all protective padding is included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing