Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What is the expected shipping time for Botané orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your furniture and decor?
Yes, all Botané products come with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund, minus shipping costs.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified woods, organic textiles, and recycled packaging to ensure our products have a minimal environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.